Tree & Shrub Warranty Information

Our Warranty Policy

NO WARRANTIES OR EXCHANGES on any items sold during Our Moonlight Madness Sale.

It is our goal for all of your gardening experiences at TLC to be enjoyable and successful. We offer the longest warranty of any independent garden center in Oklahoma City. Our commitment is to provide you with the best plants for Oklahoma soils and the information to properly plant and maintain them. Many of our plants are grown in our own greenhouses.

All trees, shrubs, and perennials are fully guaranteed for the first three months (90 days) after their purchase. Store credit will be given for all returns. No additional returns are allowed on merchandise paid for with store credit. Dead plants must be returned to the store for store credit. No cash refunds will be given.

Any tree or shrub purchased at a discount of 20% or more are not covered by our warranty.

Trees and shrubs planted by TLC will have a one (1) year, one (1) time replacement warranty. All planted trees and shrubs are guaranteed one (1) time, the replacement does not have a guarantee.

The following are excluded from warranty:

  • Annual and Tropical Houseplants
  • Trees and Shrubs improperly planted, improperly watered,
    or damaged by third parties such as lawn maintenance companies.
  • Acts of God
  • Plants purchased with contractor discount.
  • Trees & Shrubs discounted 20% or more are not warranted

If you become concerned about your tree or shrub, or they just don’t “look right”, contact TLC immediately to discuss your concern. You might be asked to bring in, text or email photos of your plant. We have qualified, trained horticulturists to help with your problems. We partner with every customer to insure a successful gardening experience. 

Planting Instructions

Call OKIE at 811 to have your utility lines marked. The planting area should be well drained and have the proper sunlight for your selection.

Dig the hole 2 to 3 times the width of the root ball or container.
The depth of the hole should be 3”–5” shallower than the root ball. Carefully set the tree into the hole. Tree root ball should be 3”–5” higher than soil line. Cut any twine or rope holding root ball in place but do not remove the burlap.

Backfill the hole with mixture of 50% Back to Earth Composted Cotton Burrs and 50% existing soil. If you are planting a conifer or your soil has a heavy clay content, add 10% ratio of Soil Menders Expanded Shale to ensure better drainage. 

Slowly water the tree from the top of the root ball until soil is saturated and tamp soil firmly to eliminate any air pockets. Later in the day, water a second time using Greenlight Root Stimulator or Miracle Gro Plant Food to stimulate early root growth and stability. This is the only fertilizer your tree will need for its first year and it can be applied every two weeks, even in winter, to promote healthy root growth.

We recommend keeping the grass away from your tree for at least 2 years to prevent competition for water and nutrients. A layer of mulch (we recommend Grade A Cypress or Cedar placed to a depth of 2 inches over the area of the hole will discourage grass growth. Allow a 2” gap from the tree trunk to where the mulched area begins.

Most new trees in Oklahoma need staking for up to two (2) years. The support straps need to be above the bottom branching and the stakes need to be in solid soil (not newly dug soil). Periodically check the staking to ensure a firm-hold and that the ropes are not too tight for the tree trunk’s girth.

A systemic insecticide such as Bayer Tree and Shrub – Protect & Feed can be used to protect the tree from unwanted pest damage.

First Year Care

Now that your new tree or shrub is planted, take these steps to ensure strong vigorous growth and a healthy, long life. Watering is very important. Hand watering is required the first year; most sprinkler systems do not provide deep enough moisture. Be sure the root ball does not dry out. Check surrounding soil and root ball, if it feels dry, water by slowly soaking area with water hose. Water shrubs for 10-15 minutes; trees for 20-30 minutes. Clay soil will hold moisture, therefore, always check soil before watering. TLC recommends using a TreeGator to water your tree if you are going to be away from home for longer than one week.

Apply Greenlight Root Stimulator or Miracle Gro Plant Food every two weeks to stimulate root growth. After the first year, use TLC Tree Shrub and Landscape Food twice a year.

Prune away any dead or broken branches, but otherwise avoid any pruning to allow the tree to focus on root growth rather than healing pruned areas.

Remember to refresh your mulch around your new plant twice a year since mulch helps prevent winter damage, drying out and weeds from around your tree. Mulch should be at least 2” deep and we recommend either Grade A Cedar or Cypress mulch. 

*Oklahoma often experiences periods of drought conditions, the proper watering of your plants is critical to their health and survival even during the winter months. 

Planting & Landscape Services

Let the Plant Professionals at TLC Garden Centers take the hassle out of transporting and installing your trees and shrubs with our Landscape Installation Service. Ask a Plant Professional about our Landscape Installation Service from TLC Garden Centers.


TLC Garden Centers has a larger selection of trees and shrubs than any other garden center in Oklahoma. The TLC Plant Professionals travel nationwide to find the best varieties of trees and shrubs for Oklahoma's tough growing conditions.


TLC Garden Centers is one of the largest independent nursery, greenhouse and landscape retailers in the country. TLC grows more plants locally than any other garden center in Oklahoma. Come visit our 150,000 square feet of greenhouses, 10 acres of trees, shrubs and flowers and get expert advice from our TLC Plant Professionals!

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