Tree & Shrub Warranty Information
Our Warranty Policy
NO WARRANTIES OR EXCHANGES on any items sold during Our Moonlight Madness Sale.
Our goal is for all your gardening experiences at TLC to be enjoyable and successful. We offer the best and longest warranty of any independent garden center in Oklahoma. Our commitment is to provide you with the best plants for Oklahoma’s climate and soils and the information to properly plant and care for them. We grow many of the plants in our greenhouses on site.
All trees, shrubs, and perennials are conditionally guaranteed for the first ninety (90) days. Store credit will be given for all warranty returns. Replacement plants purchased with store credit do not have a warranty. Trees, shrubs, and perennials discounted 20%, or more are not guaranteed or warranted. Dead plants must be returned to the store Monday through Thursday for credit. NO CASH REFUNDS WILL BE GIVEN.
Trees and shrubs planted by TLC installation crews will have a one (1) year, one (1) time replacement warranty if cared for properly by the owner. Store credit will be given for the dead plant/tree and labor; any trees/shrubs purchased with the store credit do not have a warranty or guarantee. Warranty returns are processed Monday through Thursday.
The following are excluded from the warranty:
- Annuals, Bedding Plants, Tropical Houseplants, Succulents and
- Vegetables and Herbs.
- Acts of God/ Acts of Nature, such as hailstorms, windstorms, extended periods of drought, or extreme winter weather.
- Trees and Shrubs improperly installed or planted in an incorrect sun exposure, improperly or insufficiently watered, or damaged by third parties, such as lawn maintenance companies.
- Plants purchased at 20% or more discount and/or purchased with a contractor’s discount.
- Plants planted in above-ground containers and pots.
- Trees and Shrubs must be dead, not just “looking bad” or still in dormancy.
If you become concerned about your trees or shrubs, text your pictures and information to 405-751-0630, or email to email@example.com. We have experienced personnel that will help you with your problems.
Contact OKIE at geoappv3.okie811.org/geocall/portal (click HOMEOWNER tab in the top right-hand corner) – or call 811 to have your utility lines marked. The planting area should be well-drained and have the proper sunlight for your selection.
Dig the hole 2 to 3 times the width of the root ball or container. The hole depth should be 3”–5” shallower than the root ball. Carefully set the tree into the hole. The tree root ball should be 3”–5” higher than the soil line. Cut any twine or rope holding root ball in place but do not remove the burlap.
Backfill the hole with a mixture of 50% Back to Earth Composted Cotton Burrs and 50% existing soil. If you are planting a conifer or your soil has a heavy clay content, add a 10% ratio of Soil Menders Expanded Shale to ensure better drainage.
Slowly water the tree from the top of the root ball until the soil is saturated and tamp firmly to eliminate any air pockets. Later in the day, water a second time using Fertilome Root Stimulator or Miracle-Gro Plant Food to stimulate early root growth and stability. Miracle-Gro Plant Food is the only fertilizer your tree will need for its first year, and it can be applied every two weeks, even in winter, to promote healthy root growth.
We recommend keeping the grass away from your tree for at least two years to prevent competition for water and nutrients. A layer of mulch (we recommend a shredded Cedar or Cypress mulch placed to a depth of 2” inches over the area of the hole will discourage grass growth. Allow a 2” gap from the tree trunk to where the mulched area begins.
Most new trees in Oklahoma need staking for up to two (2) years. The support straps need to be above the bottom branching, and the stakes need to be in solid soil (not newly dug soil). Periodically check the staking to ensure a firm hold and that the ropes are not too tight for the tree trunk’s girth.
A systemic insecticide such as BioAdvanced Tree and Shrub – Protect & Feed can be used to protect the tree from unwanted pest damage.
First Year Care
Now that your new tree or shrub is planted, take these steps to ensure robust and vigorous growth and healthy, long life. Watering is essential. Hand watering is required the first year; most sprinkler systems do not provide deep enough moisture. Be sure the root ball does not dry out. Check surrounding soil and root ball; if it feels dry, water by slowly soaking area with a water hose. Water shrubs for 10-15 minutes; trees for 20-30 minutes. Clay soil will hold moisture; therefore, always check the soil before watering. TLC recommends using a TreeGator to water your tree if you are away from home for longer than one week.
Apply Fertilome Root Stimulator or Miracle-Gro Plant Food every two weeks to stimulate root growth. After the first year, apply TLC Tree Shrub and Landscape Food twice a year.
Prune away any dead or broken branches, but otherwise, avoid pruning to allow the tree to focus on root growth rather than healing pruned areas.
Remember to refresh your mulch around your new plant twice a year since mulch helps prevent winter damage, drying out, and weeds from around your tree. Mulch should be at least 2” deep, and we recommend either a shredded Cedar or Cypress mulch.
*Oklahoma often experiences periods of drought conditions; the proper watering of your plants is critical to their health and survival even during the winter months.
Let the Plant Professionals at TLC Garden Centers take the hassle out of transporting and installing your trees and shrubs with our planting services.
TLC Garden Centers is one of the largest independent nursery, greenhouse and landscape retailers in the country. TLC grows more plants locally than any other garden center in Oklahoma. Come visit our 150,000 square feet of greenhouses, 10 acres of trees, shrubs and flowers and get expert advice from our TLC Plant Professionals!
TREES & SHRUBS
TLC Garden Centers has a larger selection of trees and shrubs than any other garden center in Oklahoma. The TLC Plant Professionals travel nationwide to find the best varieties of trees and shrubs for Oklahoma's tough growing conditions.